Services

Testimonials

 
Services For Success
"Umetech, Inc. has proven time and time again to be the best resource for our IT services. Their troubleshooting and problem solving methods are cost effec... read more"

Lisa Vinton
President
Services for Success


Ingram Micro, Inc.
"Umetech was able to assess our current business processes and build an application that was efficient and easy to use for both our internal staff and our e... read more"

Tanya Weido
Manager Wireless Operations
Ingram Micro Inc


more testimonials...

Managed Services Program

Umetech, Inc. Fixed Rate Support Proposal
 

Scope of Included Services

Subject to the Annual Limitation, the following IT Services for Client’s systems located at the Service Address, are included with the Scope of Included Services:

  • Manage technical vender relationships and work with vendors to solve technical issues
  • All Moves, add, and changes to domain. This includes new employee hires or fires. Also includes any adjustments to user or computer accounts in the domain.
  • Printer setup from the computer to the network port or active connection on the printer
  • Equipment quoting and acquisition
  • License compliance monitoring and license management
  • Windows Updates

Maintenance and Management Service Included

Workstations

  • Automated Workstation Maintenance and Management
  • Workstation Monitoring
  • Hard Disk Failure Early Warning System
  • Antivirus Monitoring
  • Automated Disk Defragmentation
  • Automated Windows Update Deliver and Monitoring
  • Automated Spyware Protection
  • Hardware Inventory
  • Software Inventory
  • Event Log Monitoring and Automated Repairs
  • Monthly Labtech Workstation Report
  • Payment and installation of annual antivirus subscription

Server

  • Annual Access Rights Audit
  • Annual Server Recovery Test and quarterly backup recovery tests
  • Basic 24x7 Monitoring
  • Windows Updates
  • Server License Management
  • Automated Server Maintenance
  • Quarterly Standard System Administrator Review

Network

  • Quarterly Security Scan and Analysis.
Management Service
  • Annual technology budget creation
  • Quarterly Technology Planning meetings
The following items are excluded from the Scope of Included Services:
  • All out of scope items will be quoted in advance
  • All hardware purchases. We will specify, quote, and deliver, but the hardware will be billed separately from this agreement.
  • Technical project work or work that falls outside of day to day support.
  • Software Programming work
  • Network Drops and Cabling work
  • Printer, Copier, and Multifunction Hardware Repair
  • Phone system, phone replacement, or Maintenance
  • Specialty software support (CAD applications, Great Plains, and etc). We will troubleshoot to the application, but if there are issues or configurations in the specialty application, it will not be covered.
  • Any unreasonable service requests
  • Any work exceeding Annual Limitation

IT Management

Umetech can provide for our smaller customers a fulltime or part time mangement presence for your company. We can provide an outsourced CTO or IT Manager with a large corporate approach on a small business budget. Most small business need IT management but cannot justify paying for it. Umetech will insure that you’re growing business contends for all your IT needs in a professional matter.

We can provide the following services:
  • Outsourced CTO
  • Outsourced IT Manager.
  • Help in technical planning for new Hardware and Software Rollouts.
  • Plan and execute company moves, providing the needed vendors and services your company will need in a move.
  • Technical Documentation
  • IT Budgeting

Software Development

Custom Application Development

We use the latest .NET Framework technologies to create custom applications tailored to help you achieve your business goals. We write custom applications that solve problems, streamline process workflow, organize data, and deliver results. Whether you are creating the world's next great software product or developing the application that will boost productivity and sales for your business, we are here to help.

Enterprise Architecture

Any business with more than one application knows that getting them all to communicate can be a challenge. However, designing systems for the enterprise with application communication and reusability in mind at the outset can minimize your growing pains as systems multiply and your network topology grows in complexity. We build service oriented applications for the enterprise that allow for code to be organized, reusable, accessible, and scalable.

Resource Planning

Any successful project starts with a thorough definition of the problem at hand, followed by a detailed analysis and project plan. This is how Umetech approaches every project. When you have an existing development team in place, we provide project managers and development resources that can assist in getting the job done right.
Of course for any business, budget can also be a concern. Your budget shouldn't keep you from achieving success with your project. After Umetech helps you define, architect, and plan your project, we can help you design a cost-effective approach to code development. The key to using your money wisely lies in thorough planning during the initial phases of your project and carefully managing the development process. Umetech can manage resources to get the project built, minimizing your overall budget, while keeping quality at the forefront.

Application Architecture and Development

Umetech employ's the .NET Framework in the development of next generation software applications for our clients. We are also early adopters of version 3.0 and 3.5 of the .NET Framework which includes a set of new technology stacks designed to address three pertinent areas of software architecture and development: service-oriented architecture; workflow; and presentation and data visualization. Microsoft .NET technology, regardless of version, coupled with industry tested and proven patterns for software development, helps us meet the technological challenges and business demands of our clients.

Web Application Development

Microsoft is taking a leadership role in ushering in the next generation of web applications by providing software to enable richer application interfaces and features in the browser. Microsoft's ASP.NET AJAX framework allows developers to easily create highly-responsive (as in no page refresh) data-driven web applications that don't interrupt the online user experience. Our team is well versed in the use and integration of these technologies to create solutions that meet your business needs while providing a richer user experience.

Business Intelligence

Your database is the heart of your business and one of your most important assets. Data is a reservoir of information at your fingertips which enables you to analyze your company’s health and drive your strategic decision-making efforts. Your data is critical and Umetech can help you implement a data solution that’s right for you business. We use Microsoft SQL Server 2005 and SQL Server Reporting/Analysis services to create enterprise quality data and reporting solutions that help you quickly assess business trends and patterns.

Network Engineering

Network Design and Planning

Umetech is dedicated to keeping up with all the latest in the technology sector for all networking needs. We can help support and existing network infrastructure or help in architecting a new one for you. Our network engineers are certified and have the knowledge to help our customers move ahead with their business demands.

Below are some examples of software and technologies we support:
  • Windows Server 2003/2008
  • Exchange Server 2003/2007
  • Windows XP/Vista
  • Share Point Server
  • Sonic Wall Firewalls
  • Microsoft ISA Server
  • ASSP No SPAM
  • Backup Exec System Recovery
  • Backup Exec File Backup
  • Surf Control Web Proxy
  • MS Office
  • Symantec Anti Virus

Remote and Onsite Support

Outsourcing your network administration and support services with Umetech you get the best of both worlds with a combination of remote and on-site support. Our support contracts include schedule maintenance and monitoring of our customers networks and systems. This is a proactive measure taken to avoid costly downtime. Just as you service you car to avoid major maintenance issues we provide the same preventative maintenance.

Our remote and onsite proactive support packages include:
  • Weekly and Monthly remote server monitoring
  • Analysis of Application and System Logs
  • Active monitoring of critical systems such as Exchange Mail Servers, SQL Servers, Finance Systems, Share Point, etc.
  • Firewall log and security monitoring for system threats.
  • Hardware monitoring.
  • Windows updates and patching for servers and WSUS..
  • Our automated monitoring that is 24/7:
  • Automated monitoring of Windows Server Services such as (Directory Services, DNS, SMTP, WINS and Backups)
  • Server hardware components such as (Processors, RAID Controllers, UPS Monitoring)

Desktop & Helpdesk Support

Umetech provides desktop support services as well. We handle system upgrades, data transfers, Smart Phone Devices support for your Blackberry or Windows Mobile Device, software rollouts and upgrades. We will also help define compatibility with you Operating System and the software you need to run on your desktop. Let an Umetech Technician save you the time and the worry of maintaining your workstations.

We provide an array of services for Help Desk Support such as:
  • Proactive on-site and remote desktop maintenance.
  • Blackberry and Windows Mobile support for Exchange Server.
  • Planning and Migrating desktop software.
  • Windows Updates and WSUS support.
  • Security (firewall, network, virus and data).
  • Terminal Server and VPN access solutions.
  • Data-backup implementation and monitoring.
  • Fault-tolerant and high availability for your companies Internet connectivity.
  • Unified Messaging for Exchange Server.